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Communication is the key to running a successful business, whether it’s with your clients or your employees. Many small businesses are operating remotely as well at the moment so it’s important to have the right tools at your fingertips. Innovations in communication technology can help your business run more efficiently and mean you can provide a better service to your customers. They’re also a lot more secure and save you money. Here are five communication tools your small business needs.


VoIP phone system


Voice over internet protocol (VoIP) is ideal for your business phone system. Essentially it’s for making calls over an internet connection instead of with a phone line. You can even make international calls and multiple calls at the same time. VoIP phone services also come with a number of useful tools including message and email, on-hold options, and many other personalized features. For more information about updating your business’s phone system, click here.


Live chat software


Live chat software is a great tool and improve your customer service. Customers tend to prefer talking to someone online rather than phoning a customer support line. It’s much more efficient and they have access to the information they need in real-time. Check out some of the best live chat software available at the moment. Add a live chat option to your website and boost the customer experience.


Video conferencing


Video conferencing is a very convenient way to communicate with both employees and clients. The most popular platforms include Zoom and Microsoft Teams. These both allow meetings in real-time from anywhere in groups or with one-to-one. You can personalize your settings to keep your meetings private and secure. It’s up to you whether you want to use a video camera or just voice options. You can also use these platforms for file sharing. It’s ideal for remote workers collaborating on different projects. 


Project management tools


If you want a more specified project management tool you could also invest in the best project management software. This includes more features such as project templates, workflow management, task scheduling, activity logging, and discussion boards. You can share every aspect of the project at all stages with the relevant people involved. You can also receive feedback along the way. Whether you’re working on a project in a team or on your own, project management software really helps you get organized and complete better quality work more efficiently. 


Cloud collaboration tools


Cloud collaboration tools make your business more efficient. You can share files on software such as G-Suite, which is compatible with almost every device. You can visualize documents and work on them together in real-time. It’s an easier way to boost collaboration and communication in your company, whether you work remotely or in the office. Cloud technology makes your employees’ lives easier as well. If they have any doubts or questions they can communicate these easily and upload examples of the documents they’re working on. Invest in these tools today and start to grow your business.